Select Page

Educational Webinars

April  CM Practice Spotlight Webinar

Health Confidence: A Novel Approach to Patient Education to Reduce Readmissions

There is a continued focus on the patient discharge process as hospitals continue to tackle readmission reduction and prevention. The motivating factors are many: reduction of costs and penalties, optimization of payment, the achievement of pay for performance measures and improvement of publicly reported quality indicators and patient satisfaction measures.“Potentially preventable readmissions” have been connected to insufficient or ineffective discharge strategies.

Chronic, high-profile conditions such as congestive heart failure (CHF), diabetes and chronic obstructive pulmonary disease (COPD) have been identified as the main foci of readmission reduction projects. A review of the literature demonstrates that health literacy is intimately tied to a patient’s success at managing their chronic condition(s). Current discharge education strategies such as ‘teach-back’ do not appear to be consistently utilized to meet the need for properly preparing this population to self-manage.
This presentation will review the importance of health literacy, the impact that lower health literacy plays in patient engagement, readmission reduction and review tools and strategies to positively impact greater health literacy in our populations.

1. Evaluate the needs assessment completed to identify the gaps in patient education from the patient’s perspective.
2. Describe the journey to developing the program and roles and functions of all the team members involved in the interactive patient education experience.
3. Identify through actual case studies how the team manages the collaboration and includes all members of the inter-professional team including the patients and their families, to address educational gaps and increase patient health confidence in managing their chronic conditions independently post-discharge; contributing to the decrease in utilization, readmissions, and length of stay.

Member Only Program
Pending CEs: 1 Hour Nursing, 1 Hour CCM , and 1 Hour SW

Evaluation and Certificates will be available below after the conclusion of the webinar for those who attended LIVE. If you are unable to attend, access to a recorded session will be made available, as well.

Social Workers seeking CE's must complete the Post Quiz to receive social work CE certificate.

April 16, 2020 11AM CT


Case Management Society of America
6301 Ranch Drive
Little Rock, AR 72223