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CMSA Standards of Professional Case Management Practice

CMSA Standards of Professional Case Management Practice

CMSA Standards of Professional Case Management Practice

*Now through October 31, 2018, Members can save an additional $75*

CMSA’s Standards of Practice for Case Management, serves as a unifying force for professional case management practice by providing a common understanding and application of the role, process, and expectations.

Why this course?

The Standards serve to drive best practice accountability for individual professional case managers as well as for organizations.

This online course is designed to enhance understanding by expanding on these common principles to deliver a more unified education to professional case managers creating quality skill sets across the healthcare continuum. The coursework embraces the case management care continuum in any work environment, which contributes to consistency in foundational case management knowledge and a long, sustainable workforce.

The course is made up of 16 online modules each representing the sections of the CMSA Standards of Practice, including one on each of the 15 Standards. Each module contains a detailed narrative with enhanced explanations of that Standard including bibliographies, references, and a professional video presentation of that narrative content with downloadable slide handouts, which incorporate case scenarios showing real-life situations in order to better understand that Standard.

At the end of each online module, a quiz must be taken and passed to verify your understanding of the content. Upon completion of all modules, a Final Exam with a passing grade is required to complete the course and earn continuing education credits. CE certificates are issued upon completion within your online classroom.

Continuing Education:

This course is pre-approved for 32 hours of continuing education credit for RN, SW, and CCM.

Course Objectives:

  • Expand knowledge of the CMSA Standards of Practice for Case Management guidelines and standards.
  • Educate on common industry terms and how they should be used in the case management profession.
  • Demonstrate the use of the standards through case studies.
  • Create consistent delivery of case management related services.

Who Should Participate?

  • Case Management Departments looking to build a long term sustainable workforce that advocates for standardized practice in order to produce positive case management outcomes.
  • New case managers entering the field and looking to become proficient on the Standards of Practice for Case Management.
  • A case manager looking to enhance their case management knowledge and earn continuing education to meet their licensure or certification requirements.
  • Recruiters who want to learn more about case management for a more consistent and concise process of identification, selection, orientation, and on-boarding of new case management staff.


Individual Rates

Members: $360*

Non-Members: $440 

Individual Registration: Please click here for more information 

*  Through October 31, 2018, Members can save an additional $75.  Use promotional code:  CHICAGO50 when registering for this training.

Group Rates

To request information on pricing and registration for a group of 25 or more trainees, click here for more information.

Now you can preview a few module highlights. Explore more below:

Click here to review SoP Module Highlight: Cultural Competency 

Click here to review SoP Module Highlight: Qualifications for Professional Case Managers 

Case Management Society of America
6301 Ranch Drive
Little Rock, AR 72223