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| Raise the Standard, Go Beyond Expectations, Find the Balance |
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I became a case manager because I honestly believed I could positively impact the lives of the people I served. When I first started out in case management, the focus was all about the needs of the case manager and the people we serve.
Over time, there has been a major shift, and so much of case management is focused on the
business of case management and the return on investment (ROI). I |
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They settle for the status quo, versus advocating for evidenced-based best practices and what makes sense. We need case managers who incorporate Standards of Practice into their daily practice. We need to strive to raise
the standards of case management by breaking down the existing silos and developing multidisciplinary workgroups to promote change. We need to tell our stories so people don't forget
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hear more about the business, and less and less about the people we serve; and I feel there is a need to find the balance between both the art and the science of case management. We need to be able to talk about the business impact of a professional case management program, but we also need to be able to tell the human stories of the impact case management has on returning people to their maximum level of function.
So much of case management is built on trust. The trust the client has that the case manager will do their best to meet the needs of the client. The trust the payer has that the case manager will advocate for their clients while being cognizant of the costs of inefficient care.
All too often people settle. They settle for what they must do, versus what they might do, to go beyond expectations. |
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the human impact when focusing just on the dollars. Finally, we need to remember to take the time to take care of ourselves. All too often we are so busy taking care of everyone else that we don't leave time to take care of our own needs. Too many case managers are burning out, and we need to do a better job of taking care of our own needs so we are in a position to better serve our clients.
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Peter Moran,
RN,C, BSN, MS, CCM
CMSA President 2007-2008 | | | |
IT'S ALL ABOUT YOU!
| ALL THIS FOR YOU! |
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Program starts noon Tuesday |
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Most days begin at 8:00am |
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Welcoming Keynote on Tuesday |
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Closing Reception on Friday |
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Attendee Party on Tuesday |
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New Pre-Conference Workshops |
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New Post-Conference Workshops | | | CMSA recognizes the Annual Conference is all about you! We are kicking off the conference on Tuesday at noon with the CMSA Annual Meeting and will break from there into Communities of Practice discussions. The day will build to the Opening Main Session and close with the Opening Night Party out by the pools! All attendees are invited to learn more about the opportunities and impacts that CMSA is involved with in the healthcare arena. We are expanding pre- and post- conference programs to make your conference experience more robust!
We hope you'll join us in Orlando!
FEATURED PRESENTATIONS
The Secret Skills of Authentic Leadership:
Leading with the Heart
Amanda Gore
This session teaches how to be a more genuine person, an inspiring leader, a great parent, more productive, more relaxed, and to find more laughter and joy in everything we do. Amanda offers unique ways to inspire, enthuse, and coach people to be the best they can be and, at the same time, create a sense of community in the workplace. |
Fired Up — Not Burned Out
Sherry Aliotta, RN-BC, BSN, CCM
The challenges of healthcare delivery ensure a fast-paced, stressful environment. It is easy to get lost in the minutia and overwhelmed by the day-to-day. What can we do to be fired up and not burned out? This presentation will highlight things that case managers have to get excited about, and how to survive the current realities. |
SELECT YOUR SESSIONS EARLY
 CMSA is pleased to offer you the opportunity to attend independent symposia supported by unrestricted educational grants from the healthcare industry. Each organization has contributed to CMSA in support of its educational mission.
Attendance at catered symposia programs is limited and requires a ticket for admission. Register for these symposia and ALL sessions early, whether ticketed or unticketed, to ensure admission to the programs of your choice. After the first 15 minutes, any attendees without a ticket may join a ticketed session as long as seating is available. |
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