Owen, Mindy, RN, CRRN, CCM began her career in healthcare as a clinical specialist in microsurgery and rehabilitation. She spent 3 years as the charge nurse of a Neuro ICU and the step-down unit, before joining the team that designed, developed, and implemented a SCI-TBI rehabilitation program affiliated with Wesley Regional Medical Center in Wichita, KS. Mrs. Owen was instrumental in preparing this program for both CARF and JACHO accreditation, as well as serving on the National Board of ARN during the 8 years she directed the program. Her case management career began in 1984 as the Midwest Regional Director of C.M. for Intracorp-a leader in disability, UR, and CM services nationwide. She was asked to be one of the Founding Board members of CMSA, helping to establish the organization and becoming its 2^nd President. Mrs. Owen has served on the CCMA Task Force (Outcomes and Accountability), the Commission of Case Manager Certification (CCM Chair – 1996), ACCM Leadership Council, the Editorial Board of The Case Manager magazine, the Case Management Standards of Practice Task Force sponsored by URAC, and advisory boards for NMHCC, Mosby’s, Ortho Biotech, and Glaxo Welcome. Currently, Mrs. Owen is the Principal of Phoenix Healthcare Assoc. LLC, Coral Springs, Florida, a consulting firm specializing in education and development of case management and disease state management programs. Most recently, she has been the Lead Consultant to the State of Florida and Pfizer in a DSM initiative to implement a new DMS program for Medicaid recipients. Mrs. Owen has published numerous articles, monographs and curriculums as well as presenting relevant topics at many national healthcare conferences.