Integrated Case Management Training
CMSA is pleased to offer the Integrated Case Management Training curriculum (ICM).
This program is an intensive, advanced program incorporating home study, virtual participation via sessions and face-to-face competency testing.
What is ICM Training?
Integrated case management (ICM) training is an advanced educational program designed to provide case managers coming from either medical or mental health backgrounds with the content and skills needed to:
- Perform systematic complexity assessments
- Develop and carry out comprehensive and coordinated physical and mental health care plans
- Apply consistent complexity-based anchor points in specially designed ICM clinical documentation software
- Record ongoing clinical, functional, quality of life, satisfaction, and fiscal outcomes during the management process.
The ICM assessment process fosters the development of an alliance between the case manager and patient/client using motivational interviewing skills while disentangling physical, psychological, social, and health system barriers to improvement. During training, managers learn to how to alter barriers in each of these domains without the need to transfer patients/clients to other managers.
ICM Training Program Organization
ICM training is divided into the following two sections:
Section I Training: The first component of training includes more than 40 hours of manual study, chapter self-test completion, and participation in nine 1-hour sessions.
At the end of Section I training, continuing education credits will be distributed.
Section II Training: The second component is a two-day, face-to-face skills implementation session in which participants will perform mock complexity assessment interviews, score ICM-CAGs related to completed interviews, develop a care plan, and learn to document outcomes as patients move toward graduation. A prerequisite for participation in the second component will be completion of the first.
ICM Final Exam
Individuals who choose to complete the face-to-face training may take the internet-based comprehensive exam on the ICM approach to case management. A passing score of 70% or greater will result in a certificate of completion and permanent access codes for use of the ICM software. Trainees are encouraged to complete the exam immediately after completion of the face-to-face training, but will have access to the exam for 30 days.
Individuals who pass the final exam will be given certificate of completion of the course and may be provided with a username with a password for use of the CMSA’s ICM software. This can be used for ongoing clinical documentation of real patient in the participant’s organization if their worksite applications have not created programming interfaces to the CMSA cloud-hosted ICM software. If you have enrolled through a group class, check with your employer to see if other arrangements have been made for access to the ICM Software.
Integrated Case Management Manual
A copy of the Integrated Case Management Manual is required for completion of the course. It may be purchased at a 20% discount through the publisher's website. You will be required to read and complete the chapter tests during the course of the Section I training.
For a sample of the Integrated Case Management Manual, please visit:
Sample Chapters from the Integrated Case Management Manual
Contact Shelly Greenwood at (501) 673-1115 or email@example.com.