Integrated Care Management Training
Many patients suffer from mental illness along with other physical disease states. Often, these mental illnesses go untreated leading to additional problems for patients. For example, failure to treat depression can prevent proper treatment of other medical conditions as the patient lacks the motivation or desire to improve their health. This problem is less a matter of clinical indifference and more a reflection of the division that has occurred between physical health and mental health within the US healthcare system. Physical health care managers (e.g. nursing case managers, physicians, pharmacists, etc.) lack specific training in how to identify and coordinate treatment of mental and physical health problems. Rather, they focus solely on assisting with physical disease states. Likewise, mental health care managers (e.g. nurses, social workers, psychiatrists, etc.) often do not have the physical health background to coordinate treatment or relate mental health care to physical disease states that occur in patients with complex conditions where a mental health issues are but one aspect.
CMSA’s Integrated Case Management Training Program helps clinical delivery and managed care organizations improve their assessment and treatment of medically complex patients, specifically individuals who face both physical and mental/behavioral health challenges. The program provides the case manager the opportunity to develop a set of new skills in supporting multi-morbid patients. It is essential to assess both medical and mental health issues in a single evaluation and to coordinate appropriate integrated health interventions and treatment planning to achieve strategies for safe care.
Integrated Case Management training provides an intensive learning process guided through a comprehensive study manual with chapter tests, 2 webinars during the study course to review and ask questions directly of the faculty and a face to face training where new skills of assessment and scoring are applied to case scenarios. After completion of the course the case manager is applying new skills which allow:
- Consistent comprehensive relationship-based care support
- Complexity-based assessments in the biological, psychological, social and health-system domains
- Coordinated assistance with mental health and physical problems without patient/client handoffs from manager to manager
- Use of complexity-based anchor points to guide specific and targeted actions in achieving care plan goals
- Physical and mental condition outcomes orientation to achieve health stabilization, reduce impairment, improve quality of life, and reduce total health care service use
Participants Learning Objectives:
- Understand health complexity and its impact on function and cost
- Become comfortable supporting care for behavioral and physical illness in patient/clients with health complexity
- Develop skills in moving complex-high cost patients/clients to health stabilization through comprehensive assessments, communication skills, and integrated care plan with systematic case management procedures
- Learn how to document clinical, functional, quality of life and cost outcomes as a part of case management activities
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"Many times since our training I have implemented the concept of integrated health with our case managers. I feel that I learned so much and many more tools to use in our daily work. Thank you to all for the great education."
Becki Pender, RN, CCP
"I enjoyed the class very much and have started to work with a local doctor to practice ICM. He does both medical and psychiatric practice together, how perfect! I am writing a new job description for myself at our home health and convinced the agency to add another Psych RN so I think we will be ready to start a group if this doctor wants to be our medical director. It is very exciting to get the help for people they need and I appreciate the ICM program very much."
Marie Leaf, RN-BC, CCM
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