Webinar II:
Program Organization, Motivational Interviewing & Cross-Disciplinary Training

Webinar Date & Participation Info

Part 1: Organization of Integrated Case Management Intervention Worksites (1 hour)

Goals for Participants: To recognize the importance of and efficient methods to stratify and prioritize those in greatest need of case management; to be able to use complexity-based care plan roadmaps to improved care and outcomes; to be able to customize ICM concepts and procedures to the enrollee’s practice situations while retaining core outcome-changing components; working with supervisors/medical directors; "treat to target" focus

Content:

• Case manager training, cross-disciplinary pods, supervisor and medical director support
• Triggering for ICM, ICM assessments, care plan development, iterative assistance procedures, "treat to target" focus; discharge
• IM-CAG basics; software introduction

Faculty: Roger Kathol, MD

Required Preparation: Chapter 3 and Appendix 1A through 1G, Appendix 2, and Appendix 3 in The Integrated Case Management Manual (Test Questions: Chapter 3)

Part 2: Motivational Interviewing (1.5 hours)

Goals for Participants: To understand how to use a motivational interviewing approach; to accept that accountability for patient/client outcomes in all complexity domains are within the responsibilities of a single integrated case manager; to know standard medical and mental health protocols and be able to apply them; to be capable of acquiring core medical and mental condition information and use it to assist and support patients with health complexity.

Content:

• Motivational interviewing concepts and application
• Financial and logistical patient challenges in getting mental health care for medical patients and medical care for mental health patients in a segregated system
• Standard emergency medical and mental health procedures and when to implement them
• Providing cross-disciplinary support to colleagues
• Core components of common physical and mental conditions in moving patients/clients to health improvement
• Knowing when and how to ask questions of supervisors and medical directors

Faculty: Becky Perez, RN, CCM or Deborah Gutteridge, MS, CCM

Required Preparation: Chapters 5 & 6 in The Integrated Case Management Manual (Test Questions: Chapters 5 & 6)