| 2302 |
| Title: |
Workers' Compensation Case Management: New Challenges, New Opportunities |
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| Date / Time: |
Thursday, June 21, 2012 at 04:15 PM - 05:45 PM |
| Type: |
CONCURRENT |
| Level: |
INTERMEDIATE |
| Sponsor(s): |
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| Speaker(s): |
Kathleen A. Fraser; Betty Overbey |
Consensus among veteran Workers’ Comp case managers seems to be there are no “simple” work injuries anymore. We live in a complex society with advanced medical capabilities, yet a fragmented health care system, easy access to technology, and economic uncertainties. More than ever, the case manager becomes a vital player in work injury management.
The presenters will discuss the importance of addressing the total individual inclusive of medical, psychological, and socio-economic factors using a client-centric, collaborative partnership approach. Case managers must utilize tools and processes to measure the client’s understanding and acceptance of the proposed plan, his/her willingness to change, and higher support to maintain health behavior change.
Expanding the interdisciplinary team to be inclusive of client and/or their identified support system, health care providers, employer, and other community-based resources for win-win outcomes will be discussed. A different perspective of the case manager role, one being insurance-based and the other an independent case manager, will be discussed. Also discussed will be the financial impact of a work injury on all stakeholders: employee, employer, and the community. Cost-effective suggestions for advanced case management techniques to preserve and increase the value of the employee/employer relationship will be offered.
Case managers are the best in the field of Work Comp at realizing savings in all aspects in the return-to-work process. Unfortunately, we are the worst at proving our impact with evidence- based, quantitative statistical data analysis converted to actual monetary savings. The presenters will explore the use of technology in designing tools that do capture outcomes, both on individual cases and group exposure. |
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