CMSA's 19th Annual Conference & Expo
Case Management - Phoenix, AZ - June 2009
Faculty & Speakers
 Jose L. Alejandro, RN, MSN, MBA, CCM
Director, Care Management
Parkland Health & Hospital System
Irving, TX

     Tony Alessandra, PhD, CSP, CPAE
    SpeakerOffice, Inc.
    Carlsbad, CA
    • KS02 -  [BIO]  The Platinum Rule: Relationship Strategies for Connecting with Anyone

    Alpesh N. Amin, MD, MBA, FACP
    Executive Director, Hospitalist Prgm. & Vice Chair, Clinical Affairs & Quality Assurance, Dept. of Medicine
    UC Irvine College of Medicine
    Orange, CA
    • HBS3 -  [BIO]  Improving Health Outcomes Through Team-Based Care

    Mark James Ashley, Sc.D., CCC-SLP, CCM, CBIS
    President/CEO
    Centre for Neuro Skills
    Bakersfield, CA

       Laura Ann Bachrach, RN, BSN, MSL, CCM, CLL
      Speaker
      Tempe, AZ

        John Banja, PhD
        Associate Professor of Clinical Ethics
        Center for Ethics, Emory University
        Atlanta, GA
        • PHY2 -  [BIO]  The Ethics of Speaking Up

         Cynthia Ann Batcher, RN, BSN, CCM
        Director of Care Coordination
        Integrated Care Collaboration
        Austin, TX

           Lisa Marie Beichl, MBA
          International Health Specialist
          Philadelphia, PA
          • 2106 -  [BIO]  International Case Management--An Emerging Frontier

           Bella V. Belleza-Bascon, RN, MHA
          Nurse Manager, Clinical Coordinator
          Texas Children's Fetal Center
          Houston, TX
          • PP16 -  [BIO]  Fetal Surgery: Innovation and Patient Advocacy in Motion

          Jackie Birmingham, RN, BSN, MS, CMAC
          VP Professional Services
          Curaspan/eDischarge
          Suffield, CT
          • 2304 -  [BIO]  Discharge Planning: Direct & Overlapping Federal Regulations

           Helen Blank, PhD
          Bioethicist
          Vital Decisions
          Millburn, NJ
          • PP10 -  [BIO]  Satisfaction and Care Choices Following an End of Life Telephone Consultation

           Alan Boardman, LMSW
          Account Manager
          Beacon Health Strategies
          Tarrytown, NY

             Chris Boue
            President & CEO
            CH Mack
            Cincinnati, OH
            • 2302 -  [BIO]  Technology Connects Case Managers to Better Processes, Improved Outcomes

             Beverly D. Brill, RN, CCM
            Specialty Case Manager--Centers of Clinical Excellence for Transplant
            Anthem BlueCross BlueShield
            Mason, OH
            • PP13 -  [BIO]  Transplant Case Management in the Health Plan: The Gentle Giant

            Joel V. Brill, MD, CHCQM, AGAF, FASGE, FACG
            Chief Medical Officer
            Predictive Health LLC
            Phoenix, AZ
            • PHY3 -  [BIO]  Methods Evaluation Process (MEP): Addressing the Challenge of Transparency and Attribution

             Rebecca S. Busch, RN, MBA, CCM, CFE, FHFMA
            CEO
            Medical Business Associates
            Westmont, IL

               Sue E. Butler
              Director - Health Insurance Specialist
              Centers for Medicare/Medicaid Services
              Baltimore, MD
              • 2303 -  [BIO]  Medicare and the Caregiver

               Vivian C. Campagna, MSN, RN,C, CCM
              Chair of the CCMC, Director of Patient Care Management
              East Williston, NY
              • 2101 -  [BIO]  The CCM Certification: Getting More, Giving More

              Garry Carneal, JD, MA
              President & CEO
              Schooner Healthcare Services, LLC
              Davidson, MD
              • PHY3 -  [BIO]  Methods Evaluation Process (MEP): Addressing the Challenge of Transparency and Attribution

               Mettina Carroll, LMSW, LICDC, CCFC
              Care Coordinator
              United Healthcare AmeriChoice
              Norcross, GA

                 Jolynne S. Carter, RN, BSN, CCM
                Senior Director, Network Services
                Richmond, VA
                • 2101 -  [BIO]  The CCM Certification: Getting More, Giving More

                 Maureen Bridget Casselman, MSW
                Program leader
                GRIPA
                Rochester, NY
                • 2202 -  [BIO]  Using Technology to Expand Care Manager’s Reach

                 Molly Castelazo, BA, BS
                Freelance Copywriter & Journalist
                Queen Creek, AZ
                • PC3 -  [BIO]  Aspiring Authors: Mentoring Case Managers In Writing for Publication

                 Patricia A. Chamberlin, RN, CCM
                Level II RN Care Manager
                UHSH - Binghamton General Hospital
                Binghamton, NY
                • PP08 -  [BIO]  Ladder Program for Case Managers: Steps to Advanced Practice

                 Valeda Chaszar, RN, CCM
                Level II Nurse Care Manager
                UHSH - Binghamton General Hospital
                Binghamton, NY
                • PP08 -  [BIO]  Ladder Program for Case Managers: Steps to Advanced Practice

                 Nathan Cope, MD
                Founder / Chief Medical Officer
                Paradigm Management Services, LLC
                Concord, CA

                   Judith C. Cotton, MA
                  Director, Chapter Services
                  National MS Society
                  Waltham, MA

                     Janet Sue Coulter, RN, MSN, MS, CCM
                    Director of Nursing
                    RETS College School of Nursing
                    Cincinnati, OH
                    • PP02 -  [BIO]  Critical Thinking: An Innovative Tool for Engaging Case Managers

                    Kathy Dianne Craig, MS, RN, CCM, CRA
                    Founder, Craig Research Continuum
                    Craig Research Continuum
                    Kingston, ON
                    CAN
                    • PC4 -  [BIO]  Acuity & Dosage: Bringing Order to Caseloads Through eQuity Workflow Solutions
                    • 2106 -  [BIO]  International Case Management--An Emerging Frontier

                     Elizabeth Ann Crocker, RN, MSc (Hons)
                    Consultant
                    Winchester, HAM
                    GBR
                    • 2206 -  [BIO]  Predictive and Proactive Employee Care and Case Management in England

                     Lynda C. Davis, PhD
                    DOD Lead for Case/Care Management Reform
                    Department of the Navy
                    Washington, DC
                    • 2211 -  [BIO]  Dept. of Defense Case/Care Management Reform

                     Susan Lynn Davis, RN, BS, CCM
                    Network Coordinator
                    Wake County Medical Society
                    Raleigh, NC

                       Jane E. Dean, RN, BSN, CCM
                      Director of Care Management Services
                      Greater Rochester Independent Practice Assoc.
                      Rochester, NY
                      • 2202 -  [BIO]  Using Technology to Expand Care Manager’s Reach

                       Paula Denison, PT, OMPT
                      Administrative Director of Specialty Services
                      Rehabilitation Institute of Michigan
                      Detroit, MI

                         Karen Lynn Doerr, MBA
                        National Sales Director Consumer Sales & Marketing
                        Allsup
                        Belleville, IL

                           Frances P. Drysdale, RN
                          PCP CM
                          Massachusetts General Hospital
                          Boston, Ma
                          • PP06 -  [BIO]  Bridging the Gap: Why Every Patient Needs A Practice-Based Case Manager

                           Roger Kim Duckett, CP
                          CP, Lead Prosthetist
                          Fourroux Prosthetics Inc.
                          Huntsville, AL

                            Carol A. Durham, RN-BC, CCM, MHP, CCP
                            Case Management Education Specialist
                            Batavia, OH
                            • 2105 -  [BIO]  Preparing For Retirement: A Case Manager’s Personal Journey

                             Tim Durkin, CSP
                            Professional Speaker, Author & Seminar Leader
                            Dallas, TX
                            • PC1 -  [BIO]  Chapter Leadership Workshop--Points of Impact
                            • HBS1 -  [BIO]  Bedside Matters---Communicating for Better Patient Outcomes

                             Christine Dutkiewicz, RN, BSN, MSN, CCM
                            Nurse Manager, Care Coordination
                            Brigham and Women's Hospital
                            Boston, MA
                            • 2104 -  [BIO]  Brigham and Women's Follow-Up Monitoring Program

                             Lou Anne Epperson, MSN, RN
                            Director, Nursing Education
                            Coram, Inc, an Apria Healthcare Company
                            Denver, CO
                            • 2204 -  [BIO]  Overcoming Barriers to Discharge: Opportunities with Home Infusion Therapy

                             Gail Marie Figueroa, BS, MSN, CCM
                            Senior Nurse Educator
                            Centene Corporation
                            Saint Louis, MO

                               Ellen Patricia Fink-Samnick, LCSW, CCM, CRC
                              President/Trainer
                              EFS Supervision Strategies
                              Burke, VA

                                 Anne Flaherty-Quemere, RN
                                Business Unit Leader
                                Blue Cross Blue Shield of MA
                                North Quincy, MA
                                • PC4 -  [BIO]  Acuity & Dosage: Bringing Order to Caseloads Through eQuity Workflow Solutions

                                 Carla Fritsch, BA, MA, CRC
                                Case Management District Manager
                                Intracorp
                                Philadelphia, PA

                                   Paul M. Gada, LLM, JD, MBA, BA
                                  Director, Disablility Life Planning Services
                                  Allsup
                                  Belleville, IL

                                     Kevin T. Galloway, (LTC-AN) - RN, MHA
                                    Chief, Clinical Care Branch--Proponency for Rehab & Reintegration, HQDA
                                    U.S. Army - Office of the Surgeon General
                                    Falls Church, VA

                                       Eileen Dorothy Galvin, RN, ONC, CCM
                                      Director of Case Management
                                      New England Baptist Hospital
                                      Boston, MA

                                         Marilyn R. Gardner, RN, BS
                                        Clinical Liaison, Professional Education Specialist
                                        MA Department of Public Health
                                        Boston, MA
                                        • 2207 -  [BIO]  Women's Health Network/Men's Health Partnership Care Coordination Program--An Experiment!

                                         Heidi Gill
                                        Planetree Continuing Care Director
                                        Planetree
                                        Derby, CT
                                        • 2212 -  [BIO]  Building A Collective Vision Across the Continuum of Care

                                        Carol A. Gleason, MM, RN, CRRN, CCM, LRC
                                        Float Care Coordinator
                                        Brigham and Women's Hospital
                                        Boston, MA
                                        • PP05 -  [BIO]  Blood & Bone Marrow Transplantation CM's Strategic Interventions
                                        • PP15 -  [BIO]  Equation for Success: Case Managers + Political Activism = Successful Transitions of Care
                                        • 2110 -  [BIO]  Political Power--Not Just for Politicians: Case Managers Need It Too

                                         Stephanie Helene Goldberg, RN, BA, CRRN, CCM
                                        Pediatric Outcomes Manager
                                        Charlotte, NC

                                           Priscilla Gonzalez, RN MBA/HCM
                                          Assistant Vice President - Health Services
                                          MMM Healthcare
                                          San Juan, PR
                                          • 2203 -  [BIO]  Part of the Problem or Part of the Solution? The Role of a Medicare Advantage Plan: Medicare y Mucho Más Filling the Gap of Transitional Care & Discharge Planning

                                           Teresa Anne Gonzalez, RN, BSN, CCM
                                          RN Care Coordinator
                                          St. Peters, MO
                                          • PP09 -  [BIO]  Ready! Set! Go! Improving Discharge Process

                                           Patti A. Grady, RN, BSN, CCM, CMCN, CCP
                                          Education/Systems Administrator, Care Management
                                          Parkland Health and Hospital System
                                          Richardson, TX

                                             Deborah Jane Gray, RN, BSN-C, CCM
                                            RN Care Coordinator
                                            Ballwin, MO
                                            • PP09 -  [BIO]  Ready! Set! Go! Improving Discharge Process

                                             Gretchen Ann Gregory, LMSW
                                            Director of Social Services and Assisted Living Manager
                                            The Hallmark
                                            Houston, TX
                                            • PP03 -  [BIO]  Triumphant Psychosocial Outcomes in the Case Management Process

                                            Kathleen Trainor Grieve, MHA, BSN, RN, CCM
                                            Guided Care Nurse
                                            Johns Hopkins HealthCare
                                            Glen Burnie, MD
                                            • 2109 -  [BIO]  The Nurse’s Role in Chronic Care Through the Guided Care Model

                                            Lori Ann Gutierrez, BS, RN-C, RAC-CT
                                            President/Founder
                                            Clinical Advisors for Resources and Educational Services, LLC
                                            Phoenix, AZ

                                               John Gutzwiller, BS, RN
                                              Market Supervisor of Case Management
                                              Chandler Regional Medical Center
                                              Chandler, AZ

                                                 Arlene Guzik, DNP, ARNP-BC, COHN-S, FAAOHN
                                                Director of Clinical Services
                                                Dunedin, FL
                                                • 2108 -  [BIO]  Objective Medical Findings and Evidence-Based Decisions: What Do They Look Like & Where Should I Find Them?

                                                 Karen Lynn Hammett, RN, BSN, CCM
                                                Nurse Case Manager and Case Management Division Officer
                                                Corpus Christi, TX

                                                   Richard Dean Hammett, Ed.D.
                                                  Owner of Hammett & Associates
                                                  Hammett & Associates
                                                  Corpus Christi, TX

                                                     Linda Isabel Hanson, RN, CCM
                                                    Nurse Case Management Coordinator
                                                    Mercy Care Health Plans
                                                    Janesville, WI
                                                    • PP11 -  [BIO]  Depression Case Management Program

                                                     Jan Harper, RN, BSN, MHA
                                                    Advanced Practice Care Coordinator
                                                    Johns Hopkins HealthCare
                                                    Glen Burnie, MD
                                                    • PP04 -  [BIO]  The Role of the Advanced Practice Care Coordinator

                                                     Michelle Rector Hawkins, RN, MSN, MBA, CCM
                                                    Director, Care Management
                                                    Johns Hopkins Healthcare
                                                    Glen Burnie, MD

                                                       Charmaine Heard, MD
                                                      Medical Director, Georgia Enhanced Care Program
                                                      AmeriChoice
                                                      Norcross, GA

                                                         Lori Hinton, DrPH, MPH, APN, RN, CLCP
                                                        Life Care Planner
                                                        American Case Managment
                                                        Houston, TX

                                                           Deborah Michelle Holden, BSN, MSM
                                                          Nurse Case Manager
                                                          Madison, AL

                                                             Kimberly Renee' Horton, RN, CCM, CMCN, CRT
                                                            CM Lead Transplant
                                                            Anthem BlueCross BlueShield
                                                            Mason, OH
                                                            • PP13 -  [BIO]  Transplant Case Management in the Health Plan: The Gentle Giant

                                                             Debra Hostetler, RN CCM
                                                            Admission Case Manager
                                                            Sharpsville, IN

                                                               Elizabeth "Polly" Howard, MSN, RN, CCM
                                                              Director of Care Management
                                                              Johns Hopkins Healthcare
                                                              Glen Burnie, MD
                                                              • PP04 -  [BIO]  The Role of the Advanced Practice Care Coordinator

                                                              Diane L. Huber, PhD, RN, FAAN, NEA-BC
                                                              Professor, College of Nursing & College of Public Health
                                                              The University of Iowa
                                                              Iowa City, IA
                                                              • PC4 -  [BIO]  Acuity & Dosage: Bringing Order to Caseloads Through eQuity Workflow Solutions

                                                               Donna Hudson, RN
                                                              Chronic Care Case Manager
                                                              WCMS
                                                              Raleigh, NC

                                                                 Jo Anne Hunt, ARNP, MSN, CCM
                                                                Director of Clinical Solutions
                                                                Cedar Rapids, IA
                                                                • 2102 -  [BIO]  Successful Transition of IT Solutions Into Case Management Practice

                                                                 Anne Clayton Hutton, RN, MS
                                                                National Case Management Project Consultant
                                                                U.S. Department of Health and Human Services, Administration for Children and Families
                                                                Washington, DC

                                                                   Charmaine M. Jackson, RN, BSN, CCM, PAHM
                                                                  Training Coordinator for Care Management and Coordination
                                                                  Independence Blue Cross
                                                                  Yeadon, PA
                                                                  • PP12 -  [BIO]  Oncology Overview for Clinical Associates

                                                                   Anita R. Johnson, RN, BSN, CCM
                                                                  Care Manager
                                                                  Clarian Health Partners IU/Riley
                                                                  Shelbyville, IN

                                                                     Richard F. Johnson, MD, MPH
                                                                    President, Medical Director
                                                                    Lakeside Occupational Medical Centers, Inc
                                                                    Largo, FL
                                                                    • 2108 -  [BIO]  Objective Medical Findings and Evidence-Based Decisions: What Do They Look Like & Where Should I Find Them?

                                                                     Brenda Aileen Keating, COTA (Certified Occupational Therapy Asst.)
                                                                    Travel Escort and Logistic Coordinator
                                                                    Point to Point Travelers
                                                                    Anchorage, AK

                                                                       Mandy Kelly, BOccThy, CertAppErgonomics (UK)
                                                                      Rehabilitation Performance Manager
                                                                      Kynixa Ltd.
                                                                      Ealing, London
                                                                      GRB

                                                                         Dina M. Kraus
                                                                        Talent Manager, Nurse Recruitment
                                                                        CIGNA
                                                                        Franklin, TN

                                                                           Lisa Ann Kreber, PhD
                                                                          Senior Neuroscientist/Research Coordinator
                                                                          Centre for Neuro Skills (CNS)
                                                                          Bakersfield, CA

                                                                             Lisa S. LaChapelle, RN, CCM
                                                                            Transitional Care Coordinator
                                                                            John Hopkins Healthcare
                                                                            Glen Burnie, MD

                                                                               Vance C. Landis, MA, CRC, SDA
                                                                              Director, Clinical Services
                                                                              Watsonville, CA

                                                                                 Cynthia M. Landrum-Tsu, USAF, NC, CPNP, IBCLC
                                                                                Chief, Medical Management, Andrews AFB MD
                                                                                Waldorf, MD
                                                                                • 2111 -  [BIO]  Innovative Case Management Strategies for Air Force Wounded Warriors

                                                                                 Jennifer A. Lane, RN, BSN
                                                                                Product Manager
                                                                                LYNX Medical Systems
                                                                                Bellevue, WA

                                                                                   CAPT Roberta P. Lavin, PhD, APRN, BC
                                                                                  Director, Office of Human Services Emergency Preparedness and Response
                                                                                  U.S. Department of Health and Human Services, Administration for Children and Families
                                                                                  Washington, DC

                                                                                     Bokim Lee
                                                                                    Post Doctoral Researcher
                                                                                    School of Nursing, University of Texas at Austin
                                                                                    Austin, TX
                                                                                    • PP14 -  [BIO]  Development of the Educational Program of Advanced Case Manager in Korea

                                                                                    Margaret Ann Leonard, MS, RN-BC, FNP
                                                                                    Senior Vice President, Clinical Services
                                                                                    Hudson Health Plan
                                                                                    Tarrytown, NY
                                                                                    • PP01 -  [BIO]  A Pediatric Lead Poisoning CM Program: An Old Epidemic in Modern Times
                                                                                    • PP15 -  [BIO]  Equation for Success: Case Managers + Political Activism = Successful Transitions of Care
                                                                                    • 2110 -  [BIO]  Political Power--Not Just for Politicians: Case Managers Need It Too
                                                                                    • 2309 -  [BIO]  (ANCC) Nursing Case Mgmt: An Invaluable Role In An Indispensable Profession

                                                                                     Christine Leyden, RN, MSN
                                                                                    VP & GM Client Services, Chief Accreditation Officer
                                                                                    URAC
                                                                                    Washington, DC
                                                                                    • 2308 -  [BIO]  URAC Case Mgmt. Update: Standards, Measures, and Survey Tool

                                                                                     Alfreda Emonya Love
                                                                                    Assistant Principal/Army
                                                                                    Love's 360 Speaking
                                                                                    Waco, TX

                                                                                      Sandra I. Lowery, RN, BSN, CRRN, CCM, CNLCP
                                                                                      President
                                                                                      CCMI Associates
                                                                                      Francestown, NH
                                                                                      • PC2 -  [BIO]  A Preparatory Course for Case Mgmt. Certification --DAY 1
                                                                                      • PC2-Day2 -  [BIO]  A Preparatory Course for Case Mgmt. Certification --DAY 2

                                                                                       Karen Lucas, RN, BSN, MSN
                                                                                      Emergency Department Nurse Case Manager
                                                                                      Medical University of South Carolina
                                                                                      Charleston, SC

                                                                                         Jody Spicer Luttrell, MSN, RN
                                                                                        Director, Clinical Care Management
                                                                                        Kennedy Krieger Institute
                                                                                        Baltimore, MD

                                                                                           Barbara Jean Mackey-Zeigler, RN, BSN, CCM
                                                                                          Case Manager
                                                                                          Mason, OH
                                                                                          • PP02 -  [BIO]  Critical Thinking: An Innovative Tool for Engaging Case Managers

                                                                                           Diane Kay Mackie, RN, BSN, MHM, COHN-S/CM
                                                                                          Manager, Health Management Innovations
                                                                                          Glaxo SmithKline
                                                                                          Research Triangle Park, NC

                                                                                             Bryan SJ Mallindine, B.Comm, MA, CA, CPA, CPCM, MBA, CNFTh, PhD
                                                                                            President
                                                                                            Flexiciser International
                                                                                            Carlsbad, CA

                                                                                               Roslyn S. Marshall, RN, BSN, MHSA
                                                                                              Nurse Manager
                                                                                              MCG Health
                                                                                              Augusta, GA
                                                                                              • HBS2 -  [BIO]  Engaging & Empowering Healthcare with Patient-and Family-Centered Care

                                                                                               Blake E. Martin, BA
                                                                                              Vice President of Programs & Services
                                                                                              Right At Home
                                                                                              Omaha, NE

                                                                                                 Jean Maslan, RN, BSN, MHA
                                                                                                Director of Case Management
                                                                                                Chandler Regional Medical Center
                                                                                                Chandler, AZ

                                                                                                   Keith McBride, MPT, DPT
                                                                                                  Director of Clinical Support and Education
                                                                                                  Bioness, Inc.
                                                                                                  Santa Clarita, CA

                                                                                                     Sheilah Kathleen McGlone, RN, PAHM, CPUM, CCM
                                                                                                    Director of Case Management & Utilization Review
                                                                                                    Hudson Health Plan
                                                                                                    Tarrytown, NY
                                                                                                    • PP01 -  [BIO]  A Pediatric Lead Poisoning CM Program: An Old Epidemic in Modern Times

                                                                                                     Mary McLaughlin Davis, MSN, ACNS-BC, CCM
                                                                                                    Director Case Management
                                                                                                    Firelands Regional Medical Center
                                                                                                    Sandusky,, OH
                                                                                                    • PP07 -  [BIO]  The Clinical Nurse Specialist as Case Management Director: Incorporating the Spheres of Influence Into Case Management Practice

                                                                                                     Jane Margaret Melvin, BSc (Hons), RGN, MIM
                                                                                                    Managing Director
                                                                                                    CareMax International Limited
                                                                                                    Southampton,
                                                                                                    GBR
                                                                                                    • 2210 -  [BIO]  Case Managers as Change Agents: Health System Redesign in a UK Hospital

                                                                                                     Mary-Eliese Garey Merrill, RN, BS, MA, BC, Cm
                                                                                                    Director, Clinical Effectiveness
                                                                                                    Medical University South Carolina
                                                                                                    Charleston, SC

                                                                                                       Victoria L. Mertins, RN, MS
                                                                                                      Care Coordinator
                                                                                                      Wheaton Franciscan Healthcare
                                                                                                      Racine, WI

                                                                                                         Zina Jane Miller, RN, CMCN, BBA
                                                                                                        Manager, Care Coordination
                                                                                                        AmeriChoice
                                                                                                        Indianapolis, IN

                                                                                                          Margaret Ann Moore, BS, MBA
                                                                                                          Chief Executive Officer
                                                                                                          Wellcoaches Corporation
                                                                                                          Wellesley, MA
                                                                                                          • 2307 -  [BIO]  How Coaching Works

                                                                                                          Catherine M. Mullahy, RN, BS, CRRN, CCM
                                                                                                          President
                                                                                                          Mullahy Associates
                                                                                                          Huntington, NY
                                                                                                          • DCM1 -  [BIO]  Direct-To-Consumer Case Mgmt.: A Groundbreaking Program Designed to Enhance Your Professional Fulfillment & Advance Best In Class Patient Care
                                                                                                          • 2201 -  [BIO]  Why You Need To Get Involved NOW in Community-Based Case Mgmt.

                                                                                                           Lynn S. Muller, RN, BA, CCM, JD, JMC
                                                                                                          Nurse Attorney
                                                                                                          Muller & Muller
                                                                                                          Bergenfield, NJ
                                                                                                          • 2208 -  [BIO]  Legal Issues for Case Managers: Ask the Expert

                                                                                                          Mary Beth Newman, MSN, RN-BC, A-CCC, CMAC, CCP
                                                                                                          Manager, Centers of Medical Excellence for Transplant
                                                                                                          Loveland, OH
                                                                                                          • PHY3 -  [BIO]  Methods Evaluation Process (MEP): Addressing the Challenge of Transparency and Attribution
                                                                                                          • 2105 -  [BIO]  Preparing For Retirement: A Case Manager’s Personal Journey
                                                                                                          • 2306 -  [BIO]  The Medical Tourism Phenomenon: An Introduction for Case Managers

                                                                                                           Gary Oppedahl
                                                                                                          President/CEO
                                                                                                          TBAB Health Care Services
                                                                                                          Albuquerque, NM

                                                                                                             Carol Ann Orrico, RN, BSN
                                                                                                            In-patient Blood/Bone Marrow Transplant Care Coordinator
                                                                                                            Dana Farber/Brigham and Women's Cancer Center
                                                                                                            Cambridge, MA
                                                                                                            • PP05 -  [BIO]  Blood & Bone Marrow Transplantation CM's Strategic Interventions

                                                                                                             Joy Pape, RN, BSN, CDE, WOCN, CFCN
                                                                                                            President-EnJOY Life! Health Consulting
                                                                                                            EnJOY Life! Health Consulting, LLC
                                                                                                            New York, NY

                                                                                                               David Patterson, MD
                                                                                                              Medical Director
                                                                                                              Casa Colina Centers for Rehabilitation
                                                                                                              Pomona, CA
                                                                                                              • 2311 -  [BIO]  Wounded Warriors: The Return of Military Patients with Catastrophic Brain Injuries to Rehabilitation, Home & Community

                                                                                                               Anne Pedersen
                                                                                                              Saint Joseph's Hospital of Atlanta
                                                                                                              Atlanta, GA
                                                                                                              • 2301 -  [BIO]  The New Frontier: Case Management & Compliance

                                                                                                               Cynthia Anne Pereira, RN, IQCI, CPUR
                                                                                                              Independent Contractor
                                                                                                              CMCA
                                                                                                              Wrightwood, CA
                                                                                                              • 2107 -  [BIO]  BREAKING NEWS! Clinical Documentation Effective in Fiscal Reduction

                                                                                                               Heather Lynn Petrie, RN
                                                                                                              Manager of Medical Operations for Skyservice Air Ambulance
                                                                                                              Skyservice Air Ambulance
                                                                                                              Dorval, Quebec
                                                                                                              Canada

                                                                                                                 Michele Deanna Phillips, BSN, RN
                                                                                                                Guided Care Nurse
                                                                                                                Johns Hopkins HealthCare
                                                                                                                Glen Burnie, MD
                                                                                                                • 2109 -  [BIO]  The Nurse’s Role in Chronic Care Through the Guided Care Model

                                                                                                                 Susan Elaine Plough, MSN, APRN, BC, CCM
                                                                                                                Manager of Integrated Care Management
                                                                                                                Kokomo, IN

                                                                                                                   Deborah B. Poling, PhDc, MSN, APRN, BC, ANP, FNP
                                                                                                                  case manager
                                                                                                                  Arvada, CO

                                                                                                                     Suzanne K. Powell, RN, BSN, MBA, CCM, CPHQ
                                                                                                                    Director of Acute Care/Quality Improvement Program
                                                                                                                    Health Svcs. Advisory Group, Inc.
                                                                                                                    Phoenix, AZ
                                                                                                                    • 2209 -  [BIO]  I Can't Get No Status-faction (With the Case Management Protocol, You Can!)

                                                                                                                     Seema Wazirali Punjani, RN, RM, Advance Diploma in ECD
                                                                                                                    Nurse Case Manager
                                                                                                                    Aga Khan University
                                                                                                                    Karachi, Pakistan

                                                                                                                       Edward Ratner, MD
                                                                                                                      Medical Director Heartland Home Health
                                                                                                                      HCR Manor Care
                                                                                                                      Toledo, OH

                                                                                                                         Karen Anne Reardon, RN, BSHCA, CCRN, IQCI, CPUR
                                                                                                                        Independent Contractor
                                                                                                                        CMCA Corp.
                                                                                                                        Wrightwood, CA
                                                                                                                        • 2107 -  [BIO]  BREAKING NEWS! Clinical Documentation Effective in Fiscal Reduction

                                                                                                                         T.R. Reid
                                                                                                                        NPR Correspondent & Washington Post's Rocky Mountain Bureau Chief
                                                                                                                        Princeton, NJ

                                                                                                                         Joann Richards, PhD, RN
                                                                                                                        Vice President--Research & Measurement
                                                                                                                        URAC
                                                                                                                        Washington, DC
                                                                                                                        • 2308 -  [BIO]  URAC Case Mgmt. Update: Standards, Measures, and Survey Tool

                                                                                                                         Ferdinand Richards III, MD
                                                                                                                        Medical Director FMQAI
                                                                                                                        FMQAI
                                                                                                                        Tampa, FL
                                                                                                                        • 2209 -  [BIO]  I Can't Get No Status-faction (With the Case Management Protocol, You Can!)

                                                                                                                         A Bernard Roberson, MSM, BA, HS-C
                                                                                                                        Director of Family Services Development
                                                                                                                        MCG Health
                                                                                                                        Augusta, GA
                                                                                                                        • HBS2 -  [BIO]  Engaging & Empowering Healthcare with Patient-and Family-Centered Care

                                                                                                                         Dawn K. Russo, MSW, LCSW
                                                                                                                        Program Manager, Home LINKS
                                                                                                                        National MS Society
                                                                                                                        Waltham, MA

                                                                                                                           Patricia A. Schafer, RN, BSN, MS, PhD
                                                                                                                          Chief Health Services Officer
                                                                                                                          Lonoke, AR

                                                                                                                             Barb Shoemake, RN
                                                                                                                            Telephonic Care Management Team Lead
                                                                                                                            AmeriChoice
                                                                                                                            Indianapolis, IN

                                                                                                                               Mildred Simpson, RN, CCM
                                                                                                                              Training Coordinator for Care Management and Coordination
                                                                                                                              Malvern, PA
                                                                                                                              • PP12 -  [BIO]  Oncology Overview for Clinical Associates

                                                                                                                               Mary Kathy Singleton, RN, BSN, MSL
                                                                                                                              Speaker, Director of CM
                                                                                                                              Glendale, AZ

                                                                                                                                 Stan Slap
                                                                                                                                Corporate Strategist & Consultant
                                                                                                                                c/o KepplerSpeakers
                                                                                                                                Arlington, VA
                                                                                                                                • KS03 -  [BIO]  Wide World of Management Excuses

                                                                                                                                 Laverna Ann Smith, RN, MSN, MHA, CPUR, CCM
                                                                                                                                Director, Clinical Care Management
                                                                                                                                Carolinas HealthCare System
                                                                                                                                Charlotte, NC

                                                                                                                                   Mary C. Smolenski, EdD, FNP, FAANP, CAE
                                                                                                                                  Director of Certification Services
                                                                                                                                  American Nurses Credentialing Center
                                                                                                                                  Silver Spring, MD
                                                                                                                                  • 2309 -  [BIO]  (ANCC) Nursing Case Mgmt: An Invaluable Role In An Indispensable Profession

                                                                                                                                   Andrita Michele Spencer, RN, MS, CMC, MSHCA, BSN, CCM
                                                                                                                                  Case Manager
                                                                                                                                  Air Force
                                                                                                                                  Andrews AFB, MD
                                                                                                                                  • 2111 -  [BIO]  Innovative Case Management Strategies for Air Force Wounded Warriors

                                                                                                                                   Rachel Spitzer, RN, CCM
                                                                                                                                  Head of Consultancy Services
                                                                                                                                  CareMax International Ltd
                                                                                                                                  Southampton, UK
                                                                                                                                  GBR
                                                                                                                                  • 2210 -  [BIO]  Case Managers as Change Agents: Health System Redesign in a UK Hospital

                                                                                                                                  Margaret E. St. Coeur, RN, BS, CCM, CDMS
                                                                                                                                  Medical Case Manager
                                                                                                                                  First Cardinal
                                                                                                                                  Braintree, MA
                                                                                                                                  • PC2 -  [BIO]  A Preparatory Course for Case Mgmt. Certification --DAY 1
                                                                                                                                  • PC2-Day2 -  [BIO]  A Preparatory Course for Case Mgmt. Certification --DAY 2

                                                                                                                                   Frank Stelling, MEd, MPH
                                                                                                                                  Assistant Director - NCQA Policy Mgmt. - Accreditation
                                                                                                                                  National Committee for Quality Assurance
                                                                                                                                  Washington, DC

                                                                                                                                   Eve M. Stern, RN, MS
                                                                                                                                  President
                                                                                                                                  SNAPforSeniors, Inc.
                                                                                                                                  Seattle, WA

                                                                                                                                     Jil Strang, RN, BSN, CCM
                                                                                                                                    Manager, Care Management
                                                                                                                                    Capital BlueCross
                                                                                                                                    Harrisburg, PA

                                                                                                                                       Connie R. Sullivan, RPh
                                                                                                                                      National Infusion Director
                                                                                                                                      Connie Sullivan
                                                                                                                                      Lyons, CO

                                                                                                                                         Marissa Szymanski
                                                                                                                                        Event Coordinator
                                                                                                                                        Casa Colina Foundation
                                                                                                                                        Pomona, CA
                                                                                                                                        • 2311 -  [BIO]  Wounded Warriors: The Return of Military Patients with Catastrophic Brain Injuries to Rehabilitation, Home & Community

                                                                                                                                         Hussein A. Tahan, DNSc, RN, CNA
                                                                                                                                        Executive Director, Int'l Health Services
                                                                                                                                        New York-Presbyterian Hospital
                                                                                                                                        New York, NY
                                                                                                                                        • PC3 -  [BIO]  Aspiring Authors: Mentoring Case Managers In Writing for Publication

                                                                                                                                         Janet F. Tomcavage, RN, MSN
                                                                                                                                        Vice President, Health Services
                                                                                                                                        Geisinger Health Plan
                                                                                                                                        Danville, PA

                                                                                                                                           Brad Tritle
                                                                                                                                          Executive Director
                                                                                                                                          Arizona Health-e Connection
                                                                                                                                          Phoenix, AZ
                                                                                                                                          • 2310 -  [BIO]  Big Goal: Link All Health Files Electronically

                                                                                                                                           Martha E. Usrey, RN, CCM, BA
                                                                                                                                          Health Services Officer
                                                                                                                                          Little Rock, AR