Jose L. Alejandro, RN, MSN, MBA, CCM Director, Care Management Parkland Health & Hospital System Irving, TX   Tony Alessandra, PhD, CSP, CPAE SpeakerOffice, Inc. Carlsbad, CA KS02 -  [BIO]  The Platinum Rule: Relationship Strategies for Connecting with Anyone Alpesh N. Amin, MD, MBA, FACP Executive Director, Hospitalist Prgm. & Vice Chair, Clinical Affairs & Quality Assurance, Dept. of Medicine UC Irvine College of Medicine Orange, CA HBS3 -  [BIO]  Improving Health Outcomes Through Team-Based Care Mark James Ashley, Sc.D., CCC-SLP, CCM, CBIS President/CEO Centre for Neuro Skills Bakersfield, CA   Laura Ann Bachrach, RN, BSN, MSL, CCM, CLL Speaker Tempe, AZ John Banja, PhD Associate Professor of Clinical Ethics Center for Ethics, Emory University Atlanta, GA PHY2 -  [BIO]  The Ethics of Speaking Up   Cynthia Ann Batcher, RN, BSN, CCM Director of Care Coordination Integrated Care Collaboration Austin, TX   Lisa Marie Beichl, MBA International Health Specialist Philadelphia, PA 2106 -  [BIO]  International Case Management--An Emerging Frontier   Bella V. Belleza-Bascon, RN, MHA Nurse Manager, Clinical Coordinator Texas Children's Fetal Center Houston, TX PP16 -  [BIO]  Fetal Surgery: Innovation and Patient Advocacy in Motion Jackie Birmingham, RN, BSN, MS, CMAC VP Professional Services Curaspan/eDischarge Suffield, CT 2304 -  [BIO]  Discharge Planning: Direct & Overlapping Federal Regulations   Helen Blank, PhD Bioethicist Vital Decisions Millburn, NJ PP10 -  [BIO]  Satisfaction and Care Choices Following an End of Life Telephone Consultation   Alan Boardman, LMSW Account Manager Beacon Health Strategies Tarrytown, NY   Chris Boue President & CEO CH Mack Cincinnati, OH 2302 -  [BIO]  Technology Connects Case Managers to Better Processes, Improved Outcomes   Beverly D. Brill, RN, CCM Specialty Case Manager--Centers of Clinical Excellence for Transplant Anthem BlueCross BlueShield Mason, OH PP13 -  [BIO]  Transplant Case Management in the Health Plan: The Gentle Giant Joel V. Brill, MD, CHCQM, AGAF, FASGE, FACG Chief Medical Officer Predictive Health LLC Phoenix, AZ PHY3 -  [BIO]  Methods Evaluation Process (MEP): Addressing the Challenge of Transparency and Attribution   Rebecca S. Busch, RN, MBA, CCM, CFE, FHFMA CEO Medical Business Associates Westmont, IL   Sue E. Butler Director - Health Insurance Specialist Centers for Medicare/Medicaid Services Baltimore, MD 2303 -  [BIO]  Medicare and the Caregiver   Vivian C. Campagna, MSN, RN,C, CCM Chair of the CCMC, Director of Patient Care Management East Williston, NY 2101 -  [BIO]  The CCM Certification: Getting More, Giving More Garry Carneal, JD, MA President & CEO Schooner Healthcare Services, LLC Davidson, MD PHY3 -  [BIO]  Methods Evaluation Process (MEP): Addressing the Challenge of Transparency and Attribution   Mettina Carroll, LMSW, LICDC, CCFC Care Coordinator United Healthcare AmeriChoice Norcross, GA   Jolynne S. Carter, RN, BSN, CCM Senior Director, Network Services Richmond, VA 2101 -  [BIO]  The CCM Certification: Getting More, Giving More   Maureen Bridget Casselman, MSW Program leader GRIPA Rochester, NY 2202 -  [BIO]  Using Technology to Expand Care Manager’s Reach   Molly Castelazo, BA, BS Freelance Copywriter & Journalist Queen Creek, AZ PC3 -  [BIO]  Aspiring Authors: Mentoring Case Managers In Writing for Publication   Patricia A. Chamberlin, RN, CCM Level II RN Care Manager UHSH - Binghamton General Hospital Binghamton, NY PP08 -  [BIO]  Ladder Program for Case Managers: Steps to Advanced Practice   Valeda Chaszar, RN, CCM Level II Nurse Care Manager UHSH - Binghamton General Hospital Binghamton, NY PP08 -  [BIO]  Ladder Program for Case Managers: Steps to Advanced Practice   Nathan Cope, MD Founder / Chief Medical Officer Paradigm Management Services, LLC Concord, CA   Judith C. Cotton, MA Director, Chapter Services National MS Society Waltham, MA   Janet Sue Coulter, RN, MSN, MS, CCM Director of Nursing RETS College School of Nursing Cincinnati, OH PP02 -  [BIO]  Critical Thinking: An Innovative Tool for Engaging Case Managers Kathy Dianne Craig, MS, RN, CCM, CRA Founder, Craig Research Continuum Craig Research Continuum Kingston, ON CAN PC4 -  [BIO]  Acuity & Dosage: Bringing Order to Caseloads Through eQuity Workflow Solutions 2106 -  [BIO]  International Case Management--An Emerging Frontier   Elizabeth Ann Crocker, RN, MSc (Hons) Consultant Winchester, HAM GBR 2206 -  [BIO]  Predictive and Proactive Employee Care and Case Management in England   Lynda C. Davis, PhD DOD Lead for Case/Care Management Reform Department of the Navy Washington, DC 2211 -  [BIO]  Dept. of Defense Case/Care Management Reform   Susan Lynn Davis, RN, BS, CCM Network Coordinator Wake County Medical Society Raleigh, NC   Jane E. Dean, RN, BSN, CCM Director of Care Management Services Greater Rochester Independent Practice Assoc. Rochester, NY 2202 -  [BIO]  Using Technology to Expand Care Manager’s Reach   Paula Denison, PT, OMPT Administrative Director of Specialty Services Rehabilitation Institute of Michigan Detroit, MI   Karen Lynn Doerr, MBA National Sales Director Consumer Sales & Marketing Allsup Belleville, IL   Frances P. Drysdale, RN PCP CM Massachusetts General Hospital Boston, Ma PP06 -  [BIO]  Bridging the Gap: Why Every Patient Needs A Practice-Based Case Manager   Roger Kim Duckett, CP CP, Lead Prosthetist Fourroux Prosthetics Inc. Huntsville, AL Carol A. Durham, RN-BC, CCM, MHP, CCP Case Management Education Specialist Batavia, OH 2105 -  [BIO]  Preparing For Retirement: A Case Manager’s Personal Journey   Tim Durkin, CSP Professional Speaker, Author & Seminar Leader Dallas, TX PC1 -  [BIO]  Chapter Leadership Workshop--Points of Impact HBS1 -  [BIO]  Bedside Matters---Communicating for Better Patient Outcomes   Christine Dutkiewicz, RN, BSN, MSN, CCM Nurse Manager, Care Coordination Brigham and Women's Hospital Boston, MA 2104 -  [BIO]  Brigham and Women's Follow-Up Monitoring Program   Lou Anne Epperson, MSN, RN Director, Nursing Education Coram, Inc, an Apria Healthcare Company Denver, CO 2204 -  [BIO]  Overcoming Barriers to Discharge: Opportunities with Home Infusion Therapy   Gail Marie Figueroa, BS, MSN, CCM Senior Nurse Educator Centene Corporation Saint Louis, MO   Ellen Patricia Fink-Samnick, LCSW, CCM, CRC President/Trainer EFS Supervision Strategies Burke, VA   Anne Flaherty-Quemere, RN Business Unit Leader Blue Cross Blue Shield of MA North Quincy, MA PC4 -  [BIO]  Acuity & Dosage: Bringing Order to Caseloads Through eQuity Workflow Solutions   Carla Fritsch, BA, MA, CRC Case Management District Manager Intracorp Philadelphia, PA   Paul M. Gada, LLM, JD, MBA, BA Director, Disablility Life Planning Services Allsup Belleville, IL   Kevin T. Galloway, (LTC-AN) - RN, MHA Chief, Clinical Care Branch--Proponency for Rehab & Reintegration, HQDA U.S. Army - Office of the Surgeon General Falls Church, VA   Eileen Dorothy Galvin, RN, ONC, CCM Director of Case Management New England Baptist Hospital Boston, MA   Marilyn R. Gardner, RN, BS Clinical Liaison, Professional Education Specialist MA Department of Public Health Boston, MA 2207 -  [BIO]  Women's Health Network/Men's Health Partnership Care Coordination Program--An Experiment!   Heidi Gill Planetree Continuing Care Director Planetree Derby, CT 2212 -  [BIO]  Building A Collective Vision Across the Continuum of Care Carol A. Gleason, MM, RN, CRRN, CCM, LRC Float Care Coordinator Brigham and Women's Hospital Boston, MA PP05 -  [BIO]  Blood & Bone Marrow Transplantation CM's Strategic Interventions PP15 -  [BIO]  Equation for Success: Case Managers + Political Activism = Successful Transitions of Care 2110 -  [BIO]  Political Power--Not Just for Politicians: Case Managers Need It Too   Stephanie Helene Goldberg, RN, BA, CRRN, CCM Pediatric Outcomes Manager Charlotte, NC   Priscilla Gonzalez, RN MBA/HCM Assistant Vice President - Health Services MMM Healthcare San Juan, PR 2203 -  [BIO]  Part of the Problem or Part of the Solution? The Role of a Medicare Advantage Plan: Medicare y Mucho Más Filling the Gap of Transitional Care & Discharge Planning   Teresa Anne Gonzalez, RN, BSN, CCM RN Care Coordinator St. Peters, MO PP09 -  [BIO]  Ready! Set! Go! Improving Discharge Process   Patti A. Grady, RN, BSN, CCM, CMCN, CCP Education/Systems Administrator, Care Management Parkland Health and Hospital System Richardson, TX   Deborah Jane Gray, RN, BSN-C, CCM RN Care Coordinator Ballwin, MO PP09 -  [BIO]  Ready! Set! Go! Improving Discharge Process   Gretchen Ann Gregory, LMSW Director of Social Services and Assisted Living Manager The Hallmark Houston, TX PP03 -  [BIO]  Triumphant Psychosocial Outcomes in the Case Management Process Kathleen Trainor Grieve, MHA, BSN, RN, CCM Guided Care Nurse Johns Hopkins HealthCare Glen Burnie, MD 2109 -  [BIO]  The Nurse’s Role in Chronic Care Through the Guided Care Model Lori Ann Gutierrez, BS, RN-C, RAC-CT President/Founder Clinical Advisors for Resources and Educational Services, LLC Phoenix, AZ   John Gutzwiller, BS, RN Market Supervisor of Case Management Chandler Regional Medical Center Chandler, AZ   Arlene Guzik, DNP, ARNP-BC, COHN-S, FAAOHN Director of Clinical Services Dunedin, FL 2108 -  [BIO]  Objective Medical Findings and Evidence-Based Decisions: What Do They Look Like & Where Should I Find Them?   Karen Lynn Hammett, RN, BSN, CCM Nurse Case Manager and Case Management Division Officer Corpus Christi, TX   Richard Dean Hammett, Ed.D. Owner of Hammett & Associates Hammett & Associates Corpus Christi, TX   Linda Isabel Hanson, RN, CCM Nurse Case Management Coordinator Mercy Care Health Plans Janesville, WI PP11 -  [BIO]  Depression Case Management Program   Jan Harper, RN, BSN, MHA Advanced Practice Care Coordinator Johns Hopkins HealthCare Glen Burnie, MD PP04 -  [BIO]  The Role of the Advanced Practice Care Coordinator   Michelle Rector Hawkins, RN, MSN, MBA, CCM Director, Care Management Johns Hopkins Healthcare Glen Burnie, MD   Charmaine Heard, MD Medical Director, Georgia Enhanced Care Program AmeriChoice Norcross, GA   Lori Hinton, DrPH, MPH, APN, RN, CLCP Life Care Planner American Case Managment Houston, TX   Deborah Michelle Holden, BSN, MSM Nurse Case Manager Madison, AL   Kimberly Renee' Horton, RN, CCM, CMCN, CRT CM Lead Transplant Anthem BlueCross BlueShield Mason, OH PP13 -  [BIO]  Transplant Case Management in the Health Plan: The Gentle Giant   Debra Hostetler, RN CCM Admission Case Manager Sharpsville, IN   Elizabeth "Polly" Howard, MSN, RN, CCM Director of Care Management Johns Hopkins Healthcare Glen Burnie, MD PP04 -  [BIO]  The Role of the Advanced Practice Care Coordinator Diane L. Huber, PhD, RN, FAAN, NEA-BC Professor, College of Nursing & College of Public Health The University of Iowa Iowa City, IA PC4 -  [BIO]  Acuity & Dosage: Bringing Order to Caseloads Through eQuity Workflow Solutions   Donna Hudson, RN Chronic Care Case Manager WCMS Raleigh, NC   Jo Anne Hunt, ARNP, MSN, CCM Director of Clinical Solutions Cedar Rapids, IA 2102 -  [BIO]  Successful Transition of IT Solutions Into Case Management Practice   Anne Clayton Hutton, RN, MS National Case Management Project Consultant U.S. Department of Health and Human Services, Administration for Children and Families Washington, DC   Charmaine M. Jackson, RN, BSN, CCM, PAHM Training Coordinator for Care Management and Coordination Independence Blue Cross Yeadon, PA PP12 -  [BIO]  Oncology Overview for Clinical Associates   Anita R. Johnson, RN, BSN, CCM Care Manager Clarian Health Partners IU/Riley Shelbyville, IN   Richard F. Johnson, MD, MPH President, Medical Director Lakeside Occupational Medical Centers, Inc Largo, FL 2108 -  [BIO]  Objective Medical Findings and Evidence-Based Decisions: What Do They Look Like & Where Should I Find Them?   Brenda Aileen Keating, COTA (Certified Occupational Therapy Asst.) Travel Escort and Logistic Coordinator Point to Point Travelers Anchorage, AK   Mandy Kelly, BOccThy, CertAppErgonomics (UK) Rehabilitation Performance Manager Kynixa Ltd. Ealing, London GRB   Dina M. Kraus Talent Manager, Nurse Recruitment CIGNA Franklin, TN   Lisa Ann Kreber, PhD Senior Neuroscientist/Research Coordinator Centre for Neuro Skills (CNS) Bakersfield, CA   Lisa S. LaChapelle, RN, CCM Transitional Care Coordinator John Hopkins Healthcare Glen Burnie, MD   Vance C. Landis, MA, CRC, SDA Director, Clinical Services Watsonville, CA   Cynthia M. Landrum-Tsu, USAF, NC, CPNP, IBCLC Chief, Medical Management, Andrews AFB MD Waldorf, MD 2111 -  [BIO]  Innovative Case Management Strategies for Air Force Wounded Warriors   Jennifer A. Lane, RN, BSN Product Manager LYNX Medical Systems Bellevue, WA   CAPT Roberta P. Lavin, PhD, APRN, BC Director, Office of Human Services Emergency Preparedness and Response U.S. Department of Health and Human Services, Administration for Children and Families Washington, DC   Bokim Lee Post Doctoral Researcher School of Nursing, University of Texas at Austin Austin, TX PP14 -  [BIO]  Development of the Educational Program of Advanced Case Manager in Korea Margaret Ann Leonard, MS, RN-BC, FNP Senior Vice President, Clinical Services Hudson Health Plan Tarrytown, NY PP01 -  [BIO]  A Pediatric Lead Poisoning CM Program: An Old Epidemic in Modern Times PP15 -  [BIO]  Equation for Success: Case Managers + Political Activism = Successful Transitions of Care 2110 -  [BIO]  Political Power--Not Just for Politicians: Case Managers Need It Too 2309 -  [BIO]  (ANCC) Nursing Case Mgmt: An Invaluable Role In An Indispensable Profession   Christine Leyden, RN, MSN VP & GM Client Services, Chief Accreditation Officer URAC Washington, DC 2308 -  [BIO]  URAC Case Mgmt. Update: Standards, Measures, and Survey Tool   Alfreda Emonya Love Assistant Principal/Army Love's 360 Speaking Waco, TX Sandra I. Lowery, RN, BSN, CRRN, CCM, CNLCP President CCMI Associates Francestown, NH PC2 -  [BIO]  A Preparatory Course for Case Mgmt. Certification --DAY 1 PC2-Day2 -  [BIO]  A Preparatory Course for Case Mgmt. Certification --DAY 2   Karen Lucas, RN, BSN, MSN Emergency Department Nurse Case Manager Medical University of South Carolina Charleston, SC   Jody Spicer Luttrell, MSN, RN Director, Clinical Care Management Kennedy Krieger Institute Baltimore, MD   Barbara Jean Mackey-Zeigler, RN, BSN, CCM Case Manager Mason, OH PP02 -  [BIO]  Critical Thinking: An Innovative Tool for Engaging Case Managers   Diane Kay Mackie, RN, BSN, MHM, COHN-S/CM Manager, Health Management Innovations Glaxo SmithKline Research Triangle Park, NC   Bryan SJ Mallindine, B.Comm, MA, CA, CPA, CPCM, MBA, CNFTh, PhD President Flexiciser International Carlsbad, CA   Roslyn S. Marshall, RN, BSN, MHSA Nurse Manager MCG Health Augusta, GA HBS2 -  [BIO]  Engaging & Empowering Healthcare with Patient-and Family-Centered Care   Blake E. Martin, BA Vice President of Programs & Services Right At Home Omaha, NE   Jean Maslan, RN, BSN, MHA Director of Case Management Chandler Regional Medical Center Chandler, AZ   Keith McBride, MPT, DPT Director of Clinical Support and Education Bioness, Inc. Santa Clarita, CA   Sheilah Kathleen McGlone, RN, PAHM, CPUM, CCM Director of Case Management & Utilization Review Hudson Health Plan Tarrytown, NY PP01 -  [BIO]  A Pediatric Lead Poisoning CM Program: An Old Epidemic in Modern Times   Mary McLaughlin Davis, MSN, ACNS-BC, CCM Director Case Management Firelands Regional Medical Center Sandusky,, OH PP07 -  [BIO]  The Clinical Nurse Specialist as Case Management Director: Incorporating the Spheres of Influence Into Case Management Practice   Jane Margaret Melvin, BSc (Hons), RGN, MIM Managing Director CareMax International Limited Southampton, GBR 2210 -  [BIO]  Case Managers as Change Agents: Health System Redesign in a UK Hospital   Mary-Eliese Garey Merrill, RN, BS, MA, BC, Cm Director, Clinical Effectiveness Medical University South Carolina Charleston, SC   Victoria L. Mertins, RN, MS Care Coordinator Wheaton Franciscan Healthcare Racine, WI   Zina Jane Miller, RN, CMCN, BBA Manager, Care Coordination AmeriChoice Indianapolis, IN Margaret Ann Moore, BS, MBA Chief Executive Officer Wellcoaches Corporation Wellesley, MA 2307 -  [BIO]  How Coaching Works Catherine M. Mullahy, RN, BS, CRRN, CCM President Mullahy Associates Huntington, NY DCM1 -  [BIO]  Direct-To-Consumer Case Mgmt.: A Groundbreaking Program Designed to Enhance Your Professional Fulfillment & Advance Best In Class Patient Care 2201 -  [BIO]  Why You Need To Get Involved NOW in Community-Based Case Mgmt.   Lynn S. Muller, RN, BA, CCM, JD, JMC Nurse Attorney Muller & Muller Bergenfield, NJ 2208 -  [BIO]  Legal Issues for Case Managers: Ask the Expert Mary Beth Newman, MSN, RN-BC, A-CCC, CMAC, CCP Manager, Centers of Medical Excellence for Transplant Loveland, OH PHY3 -  [BIO]  Methods Evaluation Process (MEP): Addressing the Challenge of Transparency and Attribution 2105 -  [BIO]  Preparing For Retirement: A Case Manager’s Personal Journey 2306 -  [BIO]  The Medical Tourism Phenomenon: An Introduction for Case Managers   Gary Oppedahl President/CEO TBAB Health Care Services Albuquerque, NM   Carol Ann Orrico, RN, BSN In-patient Blood/Bone Marrow Transplant Care Coordinator Dana Farber/Brigham and Women's Cancer Center Cambridge, MA PP05 -  [BIO]  Blood & Bone Marrow Transplantation CM's Strategic Interventions   Joy Pape, RN, BSN, CDE, WOCN, CFCN President-EnJOY Life! Health Consulting EnJOY Life! Health Consulting, LLC New York, NY   David Patterson, MD Medical Director Casa Colina Centers for Rehabilitation Pomona, CA 2311 -  [BIO]  Wounded Warriors: The Return of Military Patients with Catastrophic Brain Injuries to Rehabilitation, Home & Community   Anne Pedersen Saint Joseph's Hospital of Atlanta Atlanta, GA 2301 -  [BIO]  The New Frontier: Case Management & Compliance   Cynthia Anne Pereira, RN, IQCI, CPUR Independent Contractor CMCA Wrightwood, CA 2107 -  [BIO]  BREAKING NEWS! Clinical Documentation Effective in Fiscal Reduction   Heather Lynn Petrie, RN Manager of Medical Operations for Skyservice Air Ambulance Skyservice Air Ambulance Dorval, Quebec Canada   Michele Deanna Phillips, BSN, RN Guided Care Nurse Johns Hopkins HealthCare Glen Burnie, MD 2109 -  [BIO]  The Nurse’s Role in Chronic Care Through the Guided Care Model   Susan Elaine Plough, MSN, APRN, BC, CCM Manager of Integrated Care Management Kokomo, IN   Deborah B. Poling, PhDc, MSN, APRN, BC, ANP, FNP case manager Arvada, CO   Suzanne K. Powell, RN, BSN, MBA, CCM, CPHQ Director of Acute Care/Quality Improvement Program Health Svcs. Advisory Group, Inc. Phoenix, AZ 2209 -  [BIO]  I Can't Get No Status-faction (With the Case Management Protocol, You Can!)   Seema Wazirali Punjani, RN, RM, Advance Diploma in ECD Nurse Case Manager Aga Khan University Karachi, Pakistan   Edward Ratner, MD Medical Director Heartland Home Health HCR Manor Care Toledo, OH   Karen Anne Reardon, RN, BSHCA, CCRN, IQCI, CPUR Independent Contractor CMCA Corp. Wrightwood, CA 2107 -  [BIO]  BREAKING NEWS! Clinical Documentation Effective in Fiscal Reduction   T.R. Reid NPR Correspondent & Washington Post's Rocky Mountain Bureau Chief Princeton, NJ KS01 -  [BIO]  We're Number 37!   Joann Richards, PhD, RN Vice President--Research & Measurement URAC Washington, DC 2308 -  [BIO]  URAC Case Mgmt. Update: Standards, Measures, and Survey Tool   Ferdinand Richards III, MD Medical Director FMQAI FMQAI Tampa, FL 2209 -  [BIO]  I Can't Get No Status-faction (With the Case Management Protocol, You Can!)   A Bernard Roberson, MSM, BA, HS-C Director of Family Services Development MCG Health Augusta, GA HBS2 -  [BIO]  Engaging & Empowering Healthcare with Patient-and Family-Centered Care   Dawn K. Russo, MSW, LCSW Program Manager, Home LINKS National MS Society Waltham, MA   Patricia A. Schafer, RN, BSN, MS, PhD Chief Health Services Officer Lonoke, AR   Barb Shoemake, RN Telephonic Care Management Team Lead AmeriChoice Indianapolis, IN   Mildred Simpson, RN, CCM Training Coordinator for Care Management and Coordination Malvern, PA PP12 -  [BIO]  Oncology Overview for Clinical Associates   Mary Kathy Singleton, RN, BSN, MSL Speaker, Director of CM Glendale, AZ   Stan Slap Corporate Strategist & Consultant c/o KepplerSpeakers Arlington, VA KS03 -  [BIO]  Wide World of Management Excuses   Laverna Ann Smith, RN, MSN, MHA, CPUR, CCM Director, Clinical Care Management Carolinas HealthCare System Charlotte, NC   Mary C. Smolenski, EdD, FNP, FAANP, CAE Director of Certification Services American Nurses Credentialing Center Silver Spring, MD 2309 -  [BIO]  (ANCC) Nursing Case Mgmt: An Invaluable Role In An Indispensable Profession   Andrita Michele Spencer, RN, MS, CMC, MSHCA, BSN, CCM Case Manager Air Force Andrews AFB, MD 2111 -  [BIO]  Innovative Case Management Strategies for Air Force Wounded Warriors   Rachel Spitzer, RN, CCM Head of Consultancy Services CareMax International Ltd Southampton, UK GBR 2210 -  [BIO]  Case Managers as Change Agents: Health System Redesign in a UK Hospital Margaret E. St. Coeur, RN, BS, CCM, CDMS Medical Case Manager First Cardinal Braintree, MA PC2 -  [BIO]  A Preparatory Course for Case Mgmt. Certification --DAY 1 PC2-Day2 -  [BIO]  A Preparatory Course for Case Mgmt. Certification --DAY 2   Frank Stelling, MEd, MPH Assistant Director - NCQA Policy Mgmt. - Accreditation National Committee for Quality Assurance Washington, DC PHY1 -  [BIO]  NCQA Standards   Eve M. Stern, RN, MS President SNAPforSeniors, Inc. Seattle, WA   Jil Strang, RN, BSN, CCM Manager, Care Management Capital BlueCross Harrisburg, PA   Connie R. Sullivan, RPh National Infusion Director Connie Sullivan Lyons, CO   Marissa Szymanski Event Coordinator Casa Colina Foundation Pomona, CA 2311 -  [BIO]  Wounded Warriors: The Return of Military Patients with Catastrophic Brain Injuries to Rehabilitation, Home & Community   Hussein A. Tahan, DNSc, RN, CNA Executive Director, Int'l Health Services New York-Presbyterian Hospital New York, NY PC3 -  [BIO]  Aspiring Authors: Mentoring Case Managers In Writing for Publication   Janet F. Tomcavage, RN, MSN Vice President, Health Services Geisinger Health Plan Danville, PA   Brad Tritle Executive Director Arizona Health-e Connection Phoenix, AZ 2310 -  [BIO]  Big Goal: Link All Health Files Electronically   Martha E. Usrey, RN, CCM, BA Health Services Officer Little Rock, AR