Come explore the impact of Internet technologies, such as Web 2.0 and other social media tools that are empowering organizations and consumers in the digital world. With Hugh Lee’s and Don Dea’s expertise, they will examine how trends and technology drive online networking, engagement, and knowledge sharing and their implications to health care case managers. Learn their insight on the following:

·         Why real-time social media tools, such as Twitter, are gaining momentum; and the business case to use them.

·         What are the best examples of how to use social communications to connect with employees, patients, case managers, and stakeholders?

·         What are the tools, technologies, and best practices for monitoring and measuring social communications and engagement?

·         What tools can case managers use today to understand and get started?

·         What are the key steps in setting up an effective social media plan that enhances the performance and effectiveness of case managers?