2205 Title: Innovative Case Management Across the Military Deployment Cycle Date / Time: Thursday, June 10, 2010 at 04:15 PM - 05:45 PM Type: CONCURRENT Level: INTERMEDIATE Sponsor(s): - Speaker(s): Marjorie A. Ingelsby The Military Deployment Cycle involves three phases: Pre-deployment, Deployment, and Post-Deployment. As Case Managers at the Naval Hospital Jacksonville, FL, we have the capabilities and processes in place to provide a unique service designed to promote readiness, resilience, and reintegration of the Service member across the deployment cycle. As the Service member prepares for deployment, he/she may experience arduous physical training, increasing fatigue, anticipation of dangers and challenges, concern over family member’s welfare, uncertainty about ability to perform assigned roles, anticipated injuries and losses, and can begin to separate from family and friends. During deployment, the Service member may experience hardships underway or in the field: sleep deprivation, life threat, helplessness with family member problems, perceived failures in role functioning, conflict with peers, superiors, and challenge to faith. Post deployment, the service member may feel the difference in the physical pace at home, experience continued physiological hyper-arousal, poor sleep, and need to relearn how to be a parent, spouse. Additionally, the Service member may have painful memories, miss being with buddies, and not be able to turn off the combat mindset. While recognizing the factors which stress the deployed force, the Case Manager can seek to improve the success of the Service member within the psychological, physical, and ethical behavior domain of all three phases of deployment. The Case Manager assesses the needs of the Service member and the family; and, when appropriate, arranges, coordinates, monitors, evaluates, and advocates for a package of multiple services to meet the specific and often complex needs. This requires the Case Manager to develop and maintain a therapeutic relationship with the Service member and family, which may include linking with systems that provide the needed services, resources, and opportunities. The Case Manager serves as a constant in each phase through personal contact with the Service member and dependents (family members). Process and Outcome Measures assess the impact of Case Management for this very important population. Objectives: Describe the Military Deployment Cycle. Describe the Deployment Health Case Management Model. Describe Deployment Health Case Management Interventions.