2109 Title: Case Management Practice . . . From a Patient’s Perspective Date / Time: Thursday, June 10, 2010 at 02:30 PM - 04:00 PM Type: CONCURRENT Level: BASIC Sponsor(s): - Speaker(s): Frank A. Little At the end of a 14-hr day, filled with futile attempts to stay atop an already maxed out patient load and adding more, making your case for "exceptions to policy," and keeping unwieldy care plans on track, do you ever find yourself asking: "Self, what did I do today?" And IF you are able to answer that question succinctly, is there a thought in the back of your mind . . . “If only that patient knew what I’ve had to go through!" Frank Little’s lecture "Case Management Practice . . . from a Patient’s Perspective" is a compelling presentation of a moving story told from “the eyes of the patient."  It’s destined to carry you, the case manager, to places where you likely would expect to go in the course of practicing case management; but it will also lead you down paths that you could very well have missed. It will ultimately launch you to an emotional peak that you may have thought impossible to reach. Mr. Little’s discourse will leave you with unforgettable take-aways and insights from the viewpoint of the patient on how you, the case manager, contribute to the impact, well-being, and life of the people you touch. Objectives: Identify the clinical, physical, and functional challenges experienced by the patient. Describe the differences between patient’s and provider’s viewpoint on the “problem list.” Analyze the case manager’s role in moving the patient toward self-care management. Examine the unsung, broader scope impact of case managers.